Privacy Policy

1. Who we are

JWHive Ltd is a company registered in England and Wales. Our website is jwhive.co.uk. For data protection purposes, we are the data controller. You can contact us at hello@jwhive.co.uk for any privacy-related queries.

2. What data we collect

We may collect the following personal data: your name, email address, phone number, company name, and website URL when you contact us, book a demo, or use our AI audit tool. We also collect standard web analytics data including IP address, browser type, pages visited, and referring URL through privacy-respecting analytics tools.

3. How we use your data

We use your data to: respond to your enquiries, deliver our AI audit service, provide the services you have contracted, send relevant updates about our services (only with your consent), and improve our website and services. We do not sell your data to third parties. We do not use your data for automated decision-making that would have legal effects on you.

4. Legal basis for processing

We process your data under the following legal bases: consent (for marketing communications), legitimate interest (for responding to enquiries and improving our services), and contractual necessity (for delivering services you have purchased).

5. Data retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for 24 months. Client data is retained for the duration of our service agreement plus 6 years for legal and accounting purposes. You can request deletion at any time by contacting hello@jwhive.co.uk.

6. Your rights

Under UK GDPR, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, restrict processing, data portability, and object to processing. To exercise any of these rights, contact hello@jwhive.co.uk. We will respond within 30 days.

7. Data security

We implement appropriate technical and organisational measures to protect your personal data. This includes encryption at rest and in transit, access controls, and regular security reviews. For our AI agent deployments, data is processed on on-premise hardware under your direct control.

8. Cookies

Our website uses essential cookies for site functionality. We use privacy-respecting analytics that do not require cookie consent under UK PECR regulations. We do not use tracking cookies or share data with advertising networks.

9. Third-party services

We use the following third-party services that may process your data: Cloudflare (hosting and CDN), Resend (transactional email), and Vercel (website hosting). All third-party processors have appropriate data processing agreements in place.

10. Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. For significant changes, we will notify existing clients by email.

11. Contact & complaints

For any privacy-related queries or complaints, contact us at hello@jwhive.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.